Account & Partnership Manager

Role Overview

We are looking for a client-focused, operations-savvy Account Manager to build and manage relationships with new and existing clients. Youll be the key liaison between our clients and Admiino, ensuring seamless onboarding, exceptional service delivery, and high client retention.

• Clients are consistently satisfied with service quality.
• High client retention and contract renewal rates.
• Proactive issue resolution and communication with internal teams.

Responsibilities

Client Relationship Management: Serve as the primary point of contact for assigned clients.

Service Delivery Oversight: Ensure all client requests are executed effectively by the assistant team.

Onboarding: Guide new clients through the onboarding process and set them up for success.

Issue Resolution: Troubleshoot service challenges and resolve client concerns quickly.

Client Growth: Identify upsell opportunities and help expand accounts where value is demonstrated.

Reporting & Analytics: Maintain accurate service dashboards and client feedback reports.

Team Collaboration: Work with recruitment, training, and quality assurance teams to meet SLAs.

Qualifications

• 4+ years of experience in Account Management, Partnerships, Client Success, or Operations.
• Strong communication, problem-solving, and organizational skills.
• Comfortable managing multiple clients and priorities simultaneously.
• Experience working with service-based businesses or startups is a plus.
• Tech-savvy; experience with CRM tools, project management tools, and Slack.
• Bonus: Experience managing remote teams or outsourcing operations.