Academy Administration - Executive

Job Description

. Customer Service Management: Serve as the first point of contact at the SIFAS Academy office counter. Handle calls, enquiry emails, and manage end-to-end customer service to ensure a positive experience for all stakeholders.

. Student Management: Process student-related forms and requests, including breaks, withdrawals, class/tutor changes, additional disciplines, and periodic updates of email IDs, with a focus on delivering a seamless experience.

. Enquiry Management: Monitor and clear the daily admin mailbox, document enquiries in Ecole, and ensure timely responses.

. Tutor Management: Monitor attendance of students, experiential learning initiatives and curriculum & syllabus reviews.

. Daily Reporting: Prepare and submit end-of-day reports, including forms clearance and other relevant updates.

. Report Preparation: Compile weekly and monthly reports on student/member headcounts, tutor metrics, enquiry management, and other ad-hoc reports as required.

. Programme Management: Open house, parent-tutor meeting, examinations, AGM, academy day, student nites and any other Academy events & programmes.

. Data Integrity: Maintain and validate the accuracy of student/membership data on Ecole at all times.

. Finance Coordination: Liaise with the Finance team regarding payments, refunds, and other fee-related matters.

. Documentation: Draft and record minutes of meetings as required.

. Communication: Make general announcements related to student processes, surveys, and feedback initiatives.

. Project Support: Undertake special initiatives and projects as directed by senior management.

Job Specification :-

. Proactive, Analytical, consistent, decision-making and management skills

. Prior Experience in Customer Service Management

. Ability to organise and complete all the activities within a limited time duration

. Excellent written and verbal communication

. Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates

. Ability to look at the past events and plan accordingly to ensure smooth operations

. Proficiency in MS office package

. Experience of working in a school will be added advantage