6 Month Contract to Perm Patient Liaison Officers HGN

Job Responsibilities

. Support all enquiries from private patients, external and internal stakeholders

. Co-ordinate appointments that best match patients requests while ensuring all clinical and operational guidelines are met

. Arrange admissions and act as the single point of contact for patients, doctors and internal stakeholders

. Practice good listening and probing skills to understand patients / NOKs requests and identify their needs

. Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)

. Support initiatives to provide go-the-extra-mile service to patients and NOKs

. Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary

. Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey

. Support direct admission and air evacuation

. Ensure patient information is updated in an accurate and timely manner

. On rotation for 24/7 on-call duties

. Identify service gaps and escalate to supervisors to bridge the identified gaps

. Propose and implement improvement projects to raise productivity as well as to achieve faster, better, cheaper and safer patient care

. Support in the collation of operational and management reports and generation of statistics when required

. Promote and establish collegiality and effective teamwork within the hospital

. Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices

. Assist to carry out any other duties assigned

Requirements:

. O/A Levels/Diploma

. At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles

All Interested candidates are invited to email your resume in MS Word format to:

[Confidential Information]

Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter's ref code: #HGN

We regret to inform that only suitable candidates will be shortlisted for an interview.