Job Description:
- Attend to enquiries and requests from phone calls in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution.
- Work closely with stakeholders on the service request requirements.
- Deliver service requests within stipulated service standards.
- Work collaboratively as a team to clear all queues in the system promptly.
- Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment.
- Undertake projects or other responsibilities as assigned.
How to Apply:
Interested applicants, please email your resume to [Confidential Information]
Kindly note that only shortlisted candidates will be contacted.
Zoey Chng Chu Xin
CEI No: R24125496
Recruit Express Pte Ltd
EA Licence No: 99C4599
