3 Months Senior/ Executive (Education Sector) NJN

Pioneer
8.30am - 5.45pm (Mon - Thurs), 8.30am - 5.15pm (Fri)

Up to $3K - Executive

Up to $3.8K - Senior Executive

Executive:

. Experience or keen in automating processes using robotic process automation.

. Handle diverse student enquiries received through One Stophotlines, emails and counter, providing accurate and prompt assistance.

. Collaborate with relevant departments to address complex student-related queries and issues effectively.

. Handle international student pass, adhering to relevant regulations and guidelines.

. Support other portfolio including student insurance, degree certificate & transcript and letter of certification processes, student concession card, tuition grant and PSEA claim.

. Cover for mailroom services, overseeing mail distribution and related logistical operations, when required.

. Draft standard operating procedures (SOPs) for various student services processes, ensuring clarity, consistency, and compliance with institutional policies and regulations.

. Review and propose updates to knowledge articles, aligned with changes in processes.

. Participate in ad hoc projects and initiatives aimed at improving student services, contributing expertise and insights to cross-functional teams as needed.

Senior Executive (additional job scope):

• Support the team in managing improvement projects within the department's scope, collaborating with IT and other relevant stakeholders/departments to share points, identify requirements, implement changes, and ensure smooth integration with existing systems.
• Propose improvements in areas of work related to One-Stop scope, leveraging data analysis and stakeholder feedback to identify opportunities for optimization and efficiency gains.
• Experience or keen in automating processes using robotic process automation.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.