2632-Loyalty Program Builder

• Working Location: Rochor
• Working days: 5days / 9am-6pm
• Attractive Salary Package
• Company Benefits & Incentives
• Career Progression Opportunities!

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers (for pre, during and post-sales)
• Oversee the development and execution of the customer loyalty program to recognize and reward our customers
• Track, measure, and report on digital marketing campaigns across all digital channels
• Plan, execute and optimize digital campaigns and initiatives
• Ensuring product quality and brand experience align with brand standards and guest/customer expectations
• Keeping track of and analysing guest/customer journey
• Manage all inbound activities via marketing software
• Manage and allocate tickets at the correct customer phase Identify guest/customers profiles and gaps in guest/customer journey to update internal stakeholders and teams
• Segment customers/lists based on behaviours, including past email engagement and website interactions
• Measure results and optimize lead nurturing workflows for these segments to convert leads into customers
• Analyse and generate monthly gap analysis reports and suggest improvements to the stakeholders

Requirements:

• Relevant experiences
• At least Diploma in Marketing or its equivalent

LEE LOO YING | REG NO : R23112680
THE SUPREME HR ADVISORY PTE LTD | EA NO : 14C7279