What the role is
At #TeamCPF, you're not just joining a team you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.
We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued it's essential. Every choice you make contributes to our collective success.
Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.
Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.
At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.
Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.
What you will be working on
The Service & Learning Excellence Department (SLD) is committed to driving service excellence to enhance productivity and service innovation in CPF Board. SLD plays an instrumental role in designing effective service strategies and initiatives (includes people, systems, technology, processes initiatives), strengthening the knowledge and service capability of the service work force, with the purpose to enhance the CPFB's overall customer experience and internal service culture in an Easy, Effective and Efficient manner.
As a Service Designer Intern, you will play a crucial role in transforming public service delivery through human-centred design approaches. Working across various departments, you will help improve customer and employee experiences by applying service design methodologies to real-world challenges.
In this role, your responsibilities will include:
Research & Insight
. Design and conduct literature reviews and ethnographic research to uncover customers needs.
. Analyse findings and synthesise into actionable recommendations.
. Present insights through compelling narratives to stakeholders.
Service Design & Journey Mapping
. Analyse customer behaviours and map customer/employee journeys with cross-functional teams.
. Identify improvement opportunities and develop innovative solutions to improve customer and employee experience.
. Support service design review sessions and prototype iterations with key stakeholders.
Workshop & Stakeholder Engagement
. Support in planning and facilitating service design sessions and workshops.
. Support in building consensus with stakeholders on proposed solutions.
. Support any documentation and planning activities.
Capstone Project Requirements
At the end of your internship, you will present a project where you will scope a challenge, apply service design methodology, conduct user research, and propose evidence-based solutions. The project includes stakeholder presentations to demonstrate your ability to drive meaningful change in public service delivery.
What we are looking for
We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.
. Currently pursuing at least a Diploma in Industrial Design, User Experience Design, Innovation, or Service Design related field.
. Good understanding and experience in solving problems using service design principles and methodologies, such as journey mapping and prototyping tools to understand different customer segments.
. Resourceful and have strong analytical and critical thinking abilities.
. Able to work with ambiguity and loosely defined problem spaces and investigate to sense-make and propose sound and timely solutions.
. Good time management and project management skills, including ability to plan work and meet deadlines.
. Keen interest in public service transformation and innovation.
. Communicates clearly, both in speaking and writing.
. Works well independently and with others, takes initiative without needing constant supervision.
Position is on a full-time internship basis from March 2026 to September 2026.
What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:
. Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
. Promotion opportunities based on your capability and on-the-job performance.
. A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
. A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
. Flexible dress code that empowers you to choose your appropriate outfit for the day.
. A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
