Toa Payoh
12 Months Contract
9AM to 6.30PM Monday to Thursday, and 9AM to 5.30PM Friday
Responsibilities
- Investigate into alleged scam cases reported by retail customers in accordance.
- Maintaining case tracking to monitor service level agreement for scam investigation.
- Analyzing suspicious banking transactions and initiate blocking actions in accordance with SOP Blacklisting management on suspicious banking transactions
- Close collaboration with Anti-Scam Centre (ASC) to resolve scam cases which include fund tracing and execution of seizure order.
- Prepare detailed investigation report which include case findings, evidence, and case recommendations.
- Recommend fraud prevention strategies based on present scam trends and modus-operand is to mitigate financial crime risk.
- Managing case conference with customers Conduct site visits for investigation purpose.
- Support other business unit with case mediation and arbitration.
- Ensure compliance with regulations such as Banking Act and etc.
- Collaborate with internal stakeholders for anti-scam strategy such as escalating scam advisory.
- Provide guidance to internal stakeholders on emerging scam trends.
- Assist in admin and ad hoc projects work as assigned
Requirements
- Diploma/ Degree in related fields
- Prior experience in investigation/ fraud related is a plus
Jessica Nguyen Huynh Thanh Truc
CEI Reg. No. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
