Position Overview
Seeking an Application Production Support Analyst (L2) to support Supply Chain and Trade Finance applications globally. This role ensures a stable, resilient production environment, handling incident resolution, system monitoring, and continuous improvement.
Key Responsibilities
- Provide 24/7 L2 production support across global applications
- Troubleshoot and resolve complex production issues, including root cause analysis and workaround solutions
- Manage incidents, service requests, and problem tickets, ensuring timely resolution and escalation
- Coordinate with development teams and vendors to deliver permanent fixes
- Monitor systems proactively and enhance alerting and preventive controls
- Support application releases, change management, and maintenance activities
- Participate in disaster recovery (DR), business continuity (BCP), and live run activities
- Perform end-of-day/month batch support and regular system maintenance
- Support IT security checks, including post-patch validations
- Maintain documentation and knowledge base, and support cross-training initiatives
- Drive process improvements to enhance system stability and efficiency
Technical Requirements
- Strong proficiency in Oracle PL/SQL
- Experience with Unix/Linux commands and troubleshooting
- Good understanding of Java/J2EE web-based applications and infrastructure
Technical Skills (Good to Have)
- Exposure to technologies such as WebSphere, JBoss, Tomcat, TIBCO, Oracle/MS SQL, APIs, Linux/Windows
- Familiarity with integration tools and protocols (SFTP, MQ, CFT)
- Knowledge of monitoring and DevOps tools (Autosys, Geneos, Dynatrace, Jenkins, Kubernetes)
- Understanding of IT security practices (SSL/TLS, PKI, encryption)
- Experience with ITSM tools (e.g. ServiceNow)
- Database performance tuning and deployment experience is a plus
Interested applicants please email your resume to [Confidential Information]
Ivy Tham Yi Ru (R1104692)
Recruit Express Pte Ltd (EA Number: 99C4599)
