1 Year Trainer, Contact Center (Government Project) #EEF

. Build and execute learning strategies and training program

. Evaluate individual (new and existing), organization and program training and development needs

. Translate requirements into trainings program (classroom or online) through variety learning methods

. Implement various learning methods (e.g. OJT, e-learning, simulation etc) during training program to achieve knowledge retention

. Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior

. Report training progress

. Assist to capture new processes and information into the knowledge portal.

. Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders

. Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (Customer Satisfaction)

Elsa Fontanne (CEI No. R24124496)

Email Address:

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted