- Customer Assistance:
- Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
- Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
- Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.
- Digital Adoption and Education:
- Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
- Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
- Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
- Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.
- Product and Service Knowledge:
- Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.
- Actively learn about new features and updates to digital platforms to effectively communicate them to customers.
- Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.
- Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.
Elsa Fontanne (CEI No. R24124496)
Recruitment Consultant
Email Address:
WhatsApp: 82653532
Telegram: @Elsa_Fontanne
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
