- Complaint Management:
- Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance.
- Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution.
- Customer Engagement:
- Engage with customers through various channels (phone, face-to-face, email) to gather information, understand concerns, and provide solutions.
- Maintain a professional and empathetic demeanour while handling difficult situations.
- Analysis and Reporting:
- Prepare detailed reports on complaint trends, issues analysis, and resolution outcomes for relevant stakeholders.
- Identify recurring issues and recommend improvements to enhance customer satisfaction and operational efficiency.
Elsa Fontanne (CEI No. R24124496)
Recruitment Consultant
Email Address:
WhatsApp: 82653532
Telegram: @Elsa_Fontanne
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted.
