1 Year Contract Customer Service Officer, Live Chat (Insurance) NJE

2-5 Years

SGD 3,000 - 3,800 per month

Early Applicant

Job Description

Attend to customer and financial representative enquiries via phone and live chat professionally and promptly.
Resolve complaints and issues at the first touchpoint wherever possible.
Maintain accurate records of interactions in the CRM system.
Ensure timely follow-up on enquiries and escalate when necessary.
Assess appeals and provide recommendations to management.
Support additional duties during operational needs or peak periods.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)