1 Year Contract Customer Relationship Executive BJJ

1 Year Contract Customer Relationship Executive #BJJ

Our client is a reputable local bank seeking a Customer Relationship Executive to join its Contact Centre team and deliver quality customer service across a wide range of banking products and services.

Job Responsibilities

. Support the Contact Centre team in handling customer enquiries across a full suite of banking products, including credit cards, loans, and other banking services.

. Handle inbound customer enquiries professionally and efficiently while meeting established Service Level Agreements (SLAs).

. Understand customers needs and provide accurate information and first-call resolution wherever possible.

. Identify opportunities to enhance the customer experience through effective service and product knowledge.

. Gather customer feedback, identify recurring issues and trends, and recommend appropriate service improvement initiatives.

. Process customer requests, including fee and charge waivers, accurately and within the stipulated SLA.

. Adhere to assigned duty rosters and operational schedules.

. Ensure all customer interactions meet the bank's service quality standards, including product knowledge, communication, accuracy, and overall service delivery.

. Comply with the bank's policies, procedures, and relevant regulatory requirements.

Job Requirements

. Diploma or Degree in any relevant discipline.

. 3 to 5 years of relevant customer service or Contact Centre experience, preferably within the banking or financial services industry.

. Strong communication and interpersonal skills with a customer-focused mindset.

. Good knowledge of banking products and services will be an advantage.

. Able to work effectively in a fast-paced environment and manage customer enquiries professionally.

. Comfortable working on a rostered schedule.

Contract: 1 Year Contract

Salary: S$3,000 - S$4,000 per month

Please send your application directly via [Confidential Information] for a faster response.

Only shortlisted candidates will be notified.

(Jann) Tan Wei Ying (R1103708)

Email Address: [HIDDEN TEXT]

Recruit Express Pte Ltd

EA License No: 99C4599

Recruiter's Ref Code: #BJJ