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1 Year Contract Call Centre Assistant (WEST, Mon-Fri) #HZT

Recruit Express Pte Ltd

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0-2 Years
2,400 - 2,600 monthly SGD
10 days ago
50 Viewed
1 Applied

Job Description

Timing :

5 day work week (Monday-Friday, 8.30am-5.30pm)

  • Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
  • Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
  • Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
  • Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
  • Provide feedback to supervisor on improvement areas based on customer/client issues
  • Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
  • Maintain up-to-date information on processes, products, price lists, etc.
  • Liaise with respective operations team for issues, follow-up and actions
  • Establish and maintain good working relationships with clients/customers

Requirement:

  • Have Call centre exp or Have order processing exp

Interested candidate, kindly send a copy of your resume to: [Confidential Information]

Jessica Fong Zhi Tong [R1879124]

Email Address: [HIDDEN TEXT]

Recruit Express Pte Ltd

EA Licence No: 99C4599

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Last Updated: 20-07-2024 05:41:43 PM
Home Jobs in Singapore 1 Year Contract Call Centre Assistant (WEST, Mon-Fri) #HZT
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