Crisis Management, Customer service standards and SOPs, User engagement, Professional language certifications, Cross-departmental collaboration

CSR, TSR, "Customer Service Specialist", "Customer Support Agent", "customer enquiries", "issue resolution", "complaint handling", Troubleshooting, "ticket resolution", "client relations", Inbound, Outbound, Voice, "non voice", "non-voice", Chat, Email, Bpo, Bps, "Call Centre", "Call Center", Customer Service

Servicenow, customer service standards, social media channels, Interpersonal Skills, digital platforms, Crm Systems, Problem-solving