Job location: Singapore or Hong Kong

The Process Optimisation Lead is a leadership role responsible for driving Right Work Right Desk process standardisation, optimisation and continuous improvement initiatives across Singapore and Hong Kong. Reporting to the Head of Operations Excellence, this role will lead the development and execution of strategies that enhance operational efficiency, reduce complexity, and embed a culture of optimisation throughout the region. The role supports and helps shape the strategic agenda for the LII organisation. It will have hands-on leadership across a team of optimisation professionals and collaborates closely with regional and global stakeholders to align processes, tools, and best practices across regions.

Key Responsibilities

Strategic Leadership & Delivery

Lead the process optimisation strategy in alignment with the broader LII Operations Excellence objectives and company goals.
Oversee the end-to-end process optimisation lifecycle across the region from opportunity identification and design through to implementation, embedding, and benefits realisation.
Act as a partner to the business in delivering improved processes, standards and continuous improvement practices.
Collaborate with the Head of Operations Excellence and other leaders to drive cross-regional alignment and leverage global synergies.
Partner with other Operations Excellence pillars across Strategy & Planning, Operations Performance and Knowledge & Standards to leverage central capabilities and support the regional agenda for Optimisation.
Support in the build out of a global optimisation framework and standards to ensure consistent delivery of process improvements across regions.
Support the build out and adoption of data driven tools across Operations including KPIs, Capacity Models and benefit tracking capabilities to support business case development.

Team Leadership & Stakeholder Management

Lead, coach, and develop a high-performing team of optimisation consultants and analysts, fostering a culture of continuous improvement and operational excellence.
Manage and prioritize a schedule of optimisation and operating model review initiatives, with the ability to run multiple initiatives simultaneously.
Evaluate existing and proposed business processes through the definition of best practices and standards.
Ensure business impact and dependencies are identified, reported on, and managed at all times; reporting to the Head of Operations Excellence and business stakeholders as necessary.
Keep abreast of, and understand the impact of, internal initiatives and external market standards that potentially could impact APAC operations.

Process Improvement

Lead and facilitate optimisation-based workshops to drive ideas and solutions across the region.
Lead the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes, and the identification of improved ways of working, including the use of data and technology assets.
Actively identify potential trends, risks and issues with those initiatives and manage their resolution.
Support the team with direction for eliciting requirements and driving process change, using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.

Key Skills

Excellent communication skills
Strong analytical and problem-solving skills
Ability to work independently
Appreciation of various Change Management methodologies

Experience & Qualification Requirements

A proven track record of defining and delivering complex process standardisation and optimisation initiatives across the insurance value chain
Extensive General Insurance experience and knowledge of CI / Lean methodologies
Extensive experience of understanding the relationships, dependencies and impacts of change on multiple systems, teams and processes
Experience working in a large organisation – multi-national preferable but not essential
Experience of formal change structure and disciplines

Process Optimization Lead - Singapore & Hong Kong