Responsibilities

Manage and mentor local service O&M team (e.g. technical account managers), fostering a culture of Issue-to-Resolution efficiency and continuous technical growth.
Oversee service delivery for public and private cloud customers; assume complete ownership of the private cloud lifecycle, including structured patching, configuration management, and major software upgrades.
Serve as the final escalation authority for complex infrastructure failures, enforcing standardized incident handling procedures and partnering with R&D and SRE teams to deliver comprehensive Root Cause Analyses (RCA).
Spearhead routine infrastructure health audits, capacity forecasting, and performance tuning initiatives to mitigate risks and prevent system degradation.
Enforce strict alignment with global security benchmarks through continuous vulnerability remediation, patch management, and platform hardening across all cloud assets.
Align internal engineering resources with external client expectations, ensuring seamless delivery of cloud service agreements and optimization projects.

Requirements

Minimum of 5 to 7 years of dedicated experience managing large-scale Cloud Operations, DevSecOps, or enterprise infrastructure systems.
Advanced hands-on expertise in public cloud services alongside deep virtualization knowledge pertaining to dedicated private cloud stacks.
Strong practical command of Site Reliability Engineering (SRE) methodologies and ITIL Service Management frameworks.
Proven ability to lead technical War Room scenarios and guide engineering teams through high-pressure, business-critical resolution cycles.
Exceptional analytical skills used to diagnose architectural vulnerabilities and establish permanent corrective actions.
Advanced professional or expert-level cloud architecture certifications (e.g., professional-tier vendor certifications in cloud services or solutions) are highly advantageous.

Interested candidates who wish to apply for the advertised position, please click on Apply. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

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Cloud Operations & Maintenance Team Lead