Job Title: LLM Operations Engineer

Job Overview

We are seeking an LLM Operations Engineer to support and manage day-to-day system integrations, data operations, and interface reliability across enterprise HR platforms. This role is critical in ensuring seamless data flow, operational stability, and effective coordination across multiple stakeholders, systems, and cloud environments. The role involves strong operational ownership, data analysis, issue resolution, and documentation governance within a structured enterprise or public-sector environment.

Key Responsibilities

1. Integration & Operations Management

Manage daily system integrations between internal platforms and e-HR systems, ensuring end-to-end data flow and operational success.
Track and coordinate concurrent integration activities, working closely with Subject Matter Experts (SMEs), middleware teams, interfacing systems, and external suppliers.
Manage all inbound and outbound system interfaces from OSIT/WOG systems, including:
External interfaces and projects
eServices and applications
Internet portals and Commercial Cloud platforms (including MINDEF/SAF systems)

2. Monitoring, Support & Incident Resolution

Provide daily operations support, including batch job monitoring, failure detection, and timely error resolution.
Monitor system and interface error logs and ensure issues are resolved within agreed SLAs.
Perform manual data uploads or transfers when required by the Authority.

3. Change, Enhancement & UAT Support

Support the development and deployment of Change Requests (CRs) related to interfaces, including:
Requirements gathering
System impact analysis
User Acceptance Testing (UAT) support

4. Data Analysis & Issue Investigation

Profile, analyze, and validate data to identify discrepancies or issues using tools such as:
Microsoft Office (Excel, etc.)
SAP programs/queries
SQL (as provided by the Authority)
Provide analysis and advisory services to OSIT/WOG systems on operational and data-related issues.
Coordinate with data owners where man-in-the-loop decisions are required for HR data.

5. Stakeholder Coordination & Reporting

Act as a coordination and secretariat point for internal and external stakeholder meetings.
Prepare operational reports, dashboards, and presentation materials for management and governance forums.
Maintain project resource assignments, track progress, and initiate corrective actions to keep deliverables on track.

6. Documentation & Governance

Review, propose, update, and maintain operational documentation, including:
Standard Operating Procedures (SOPs)
Authority approval documents (e.g., file upload/download approvals)
Data Catalogues and interface documentation

Education Qualification

Diploma or Degree in Computer Science, Information Systems, Engineering, Science, or an equivalent discipline.

Required Competencies

Technical & Functional Skills

Strong knowledge of Information Technology, particularly SAP HCM ERP or HCM SaaS environments.
Good understanding of data models and integration design within SAP HCM ecosystems.
Proficiency in SQL programming (preferred).
Strong working knowledge of Microsoft Excel and data analysis functions.

Required Working Experience

Minimum 2 years of experience in Information Technology or Operations Support roles.
Hands-on experience in:

1.Application or system operations support

2.End-user support, troubleshooting, and testing

3.Experience with SAP HCM ERP is preferred.

4.Experience in SQL programming is preferred.

Prior exposure to MINDEF/SAF HR projects or public-sector environments is a strong advantage.

HR Business Operation