COMPANY DESCRIPTION

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.

Find out more at recgroup.com

RESPONSIBILITIES

ROLE / JOB SUMMARY:

Process field claims in a timely manner for resolution
Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Collaborate with cross-functional teams, contributing to the product FA or characterization
Provide timely engineering insights including failure analysis, technical reports and presentation
Handle customer visits and factory audits and product inspection
Develop & contribute to building knowledge base of degradation from product to material level
Design tests to detect infant mortality and mid-life product failures

ESSENTIAL JOB COMPETENCIES:

Technical

Understanding of the technological developments in the industry on both products and components
Energy yield monitoring

Analytical & Problem Solving

Warranty claim process and resolution management
Engineering knowledge in using quality tools such as 5 Whys, 8D, CAPA, DMAIC.

Soft Skills & Professional Attributes

Project and experimental planning
Product testing and report writing

QUALIFICATIONS

Technical / Professional:

Minimum bachelor's degree (engineering discipline), advanced degrees holder (Master's or PhD) are welcome to apply

Technological:

.Proficiency in Microsoft Office applications.

.Problem-solving and failure analysis of products

.Familiar with statistical analysis method

.Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage

General:

.Active participation in technical reviews to drive business outcome

.Sense of urgency to deliver outcome.

.Strong sense of ownership and self-motivation, work independently.

.Proactive working attitude - hands on approach

.Good time management, able to handle pressure under tight timelines

.Willing to travel

People / Relations:

.Self-management, strong belief in driving for quality and customer satisfaction.

.Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.

.Communicate effectively through presentation and technical reports.

OTHER INFORMATION

Active participation and/or driving a team in group activities
Meet project deliverables in accordance with timeline
Working experience in manufacturing industries will be an added advantage
Proficiency in spoken and written English, 2nd / 3rd language proficiency is an added advantage.

Please note that your application will be sent to and reviewed by the direct employer - REC Group

Engineer, Customer Quality Assurance