About This Job

HoYoverse

Location: Singapore

Work Mode: On-site

Industry: Computer Games

Responsibilities

Job Description

Player Experience & Insights: Utilize methods such as community observation, surveys, in-depth interviews, and player sentiment analysis (evaluating forum and community data) to deeply understand the preferences and needs of players in target regions. Analyze player behavior and motivations within their local cultural context. Regularly deliver insightful reports to provide actionable, data-driven recommendations for the project team regarding product optimization, localization strategies, and operational decisionsCommunity & User Management: Manage day-to-day operations and foster engagement across global gaming communities (e.g., Discord). Actively interact with players, aggregate user feedback, and analyze community discussions to proactively flag shifts in player sentiment or potential PR risks. Build strong player relationships to drive community growth, retention, and a strong sense of belongingRegional Operations Support: Collaborate on Beta testing initiatives for specific language regions. Responsibilities include managing tester access, facilitating player communications, and identifying potential localization or cultural sensitivities. Provide actionable recommendations for cultural adaptation from a localized user perspective

Requirements

Education: Current university student or recent graduate, pursuing (or holding) a Bachelor's degree or higher.Language Skills: Professional working proficiency in either English or Mandarin. Basic communication skills in Mandarin are preferred (to collaborate with Chinese-speaking development teams/stakeholders). Proficiency in Japanese or Korean is a plus.Market Knowledge: Actively follows the Japanese or Korean cultural markets. A strong understanding of local gaming community dynamics and ecosystems is preferred.Industry Insight: Deeply passionate about the gaming industry, with a solid understanding of player behavior and current market trends.Cultural Affinity: Passionate about gaming; familiarity with ACG (Anime, Comics, and Games) culture is a plus.

Please Include The Following With Your Application

Gaming Profile: A detailed summary of the games you play and your depth of experience (e.g., playtime, achievements, or ranks).Portfolio (Optional): We welcome work samples that showcase your game operations skills. Examples include, but are not limited to:In-depth analyses of games and player communities in Japan, Korea, or other regional markets.Case studies or practical outcomes from past relevant projects.Explorations and practical applications of AI tools within game operations.Please include a brief explanation of your thought process and methodology for these works.

Applicants with outstanding portfolios may be exempted from the written assessment and fast-tracked directly to the interview stage.

This is a full-time opportunity for fresh graduates. Candidates who are nearing graduation are also welcome to apply and may have the opportunity to start as an intern before transitioning to a full-time role upon graduation, subject to performance and business needs.

Game Operations Specialist (Entry-Level)