Job Description

Job title: HELP DESK TECHNICIAN

Code: 88-65-00-110-500

Summary/Objective

Provides technical support, supports final user in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.

Essential Functions/ Responsibilities.

Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.
Phone system support
Global User Ticket Entry
User Desktop Support for Singapore (Operating System, applications, Hardware, external devices)
Remote support for Satellite locations (US, Asia, Europe, South America)
Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.

The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.

Required Experience

2 – 5 Years Experience in an MIS Support position.
Experience in PC Software based IS environment with an emphasis on troubleshooting.
Manufacturing experience is preferred.
Have 20/40 correctable vision and be able to read a computer monitor of reasonable size for 90 consecutive minutes.
Lifting Requirements: Must be able to lift up to 50 pounds from floor to waist.
Must be able to sit/stand for at least 90 consecutive minutes.

Preferred Education:

Bachelor's Degree in Computer Science or equivalent.
Experience can be substituted for educational requirements.

Training required:

On the Job Training as appropriate.

Languages: English

Classification: Exempt

External/ Market equivalence position: (Exclusive use of HR) – General IT User Support – Entry Professional (P1) – ITC.10.001.P10

Country/State code (If applicable): 500

Date last revision:06/15/2026

Help-Desk Technician