Join a dynamic premium activewear start-up as a freelance e-commerce operations specialist, supporting the pre-launch, launch, and early post-launch phases of a new DTC brand. This remote, part-time role is ideal for professionals experienced in e-commerce operations, particularly within fashion, DTC, or cross-border markets. You will play a key role in establishing robust operational processes, ensuring seamless order management, and delivering an exceptional customer experience during a critical growth period.

Deliverables

Oversee Shopify store operations, ensuring product, SKU, and inventory accuracy
Monitor orders and payments, coordinating with 3PL and courier partners for timely fulfilment and delivery
Manage shipping workflows, returns, exchanges, and customer issue resolution
Test and validate launch readiness, identifying and addressing operational gaps
Develop and maintain SOPs, trackers, and a weekly operational dashboard
Recommend and implement cost-effective process improvements
Support ongoing operational needs as the business scales

Requirements

Proven experience in e-commerce operations, ideally with Shopify and 3PL integrations
Background in fashion, DTC, or cross-border e-commerce preferred
Strong understanding of order management, fulfilment, shipping, and returns processes
Familiarity with UAE/GCC e-commerce landscape is an advantage
Excellent organizational and problem-solving skills
Ability to create clear SOPs and operational trackers
Strong communication skills and attention to detail
Comfortable working remotely, part-time (5–8 hours per week)
Available for an initial three-month contract, with potential for extension

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Freelance Operations Specialist - E-commerce