Company Overview / Employee Value Proposition

ARF (Asia Pacific) Pte Ltd is a leading general insurance intermediary with a strong focus on affinity programs. As part of its ongoing transformation, the company is enhancing its capabilities and expanding its regional presence to better support clients locally and across Asia Pacific. ARF is dedicated to delivering customized insurance solutions that drive sustainable business growth and help clients navigate an increasingly complex and evolving landscape.

At ARF, employees are part of a dynamic and progressive organization where innovation and growth are key priorities. The company cultivates a collaborative and forward-looking environment, empowering individuals to build their capabilities, take ownership of their contributions,and grow together with the business.

Job Summary

We are looking for a proactive and customer-focused Client Service Specialist to join our growing team in the general insurance industry. In this role, you will provide professional support to clients by handling insurance enquiries, sourcing competitive quotations, coordinating policy renewals, and assisting with claims matters to ensure a seamless customer experience. You will work closely with insurers, business partners, and clients to deliver timely solutions while building strong customer relationships. This opportunity is ideal for individuals who enjoy client interaction, problem-solving, and working in a fast-paced, service-oriented environment with opportunities for growth and business development.

Responsibilities

Respond promptly to client enquiries to provide accurate general insurance information and solutions
Obtain and compare competitive insurance quotations tailored to client preferences, budgets, and benefit choices
Liaise with insurers to request, clarify, and follow up on quotations, policy issuance, and client requests
Coordinate insurance policy renewals by following up with clients and insurers to ensure timely coverage placement
Advise clients on claims procedures, notify insurers, track claim progress, and manage case documentation until final settlement
Set clear expectations with clients and resolve any issues to maintain positive customer relationships
Collaborate with stakeholders, business partners, and vendors to support product campaigns and promotional activities
Identify and develop new business prospects and activities to expand client base and insurance solutions offered
Maintain organized records of client interactions, quotations, renewals, and claims for efficient service delivery
Work a 5.5-day work week to support client needs and company operations

Client Service Specialist (General Insurance)