10:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-92bbcdb54da7de70.js"],"default"] 13:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-92bbcdb54da7de70.js"],"Image"] 11:T508,{"showUserEngagement":"true","resumeParserSwitch":"false","careerFairLink":"https://www.foundit.sg/events/triumphsg","syndicatedQuickApplyEnabled":"false","bulkApplyMultiSelect":"15","oldLoginCheck":"true","showUploadViaGoogleDrive":"false","heroSectionHeading":"Over 700,000+","gaAccountId":"UA-33929341-1","hideCsCartIcon":"false","triumphEventId":"4","showAppRegistrationPopup":"true","recaptchaV2Switch":"true","srpBrandBooster":"false","dfpSwitch":"true","parseNewResume":"true","parseResumeSwitchDesktop":"false","hideExperienceTypePopup":"true","cleverTapProjectId":"6K9-ZK8-ZZ6Z","copyrightYear":"2020","showDesktopDropboxV2":"false","hideBellNotification":"false","showPassiveJobs":"false","triumphEndDate":"7-3-2024","showTriumphEvent":"true","jobsCount":"200,000+","showPromotionsBox":"true","showCareerFair":"true","parseResumePhoenix":"true","showAppLoginPopup":"false","careerFairName":"Career Fair","resumeParseTime":"30000","showAspireElement":"false","channelName":"Singapore","socialLoginOn":"true","newProfileFlow":"false","socialUrls":"[\"https://www.facebook.com/founditSG/\",\r\n\"https://x.com/foundit_SG\",\r\n\"https://www.linkedin.com/company/foundit-jobs/\",\r\n\"https://www.youtube.com/@foundit_SouthEastAsia\",\r\n\"https://www.instagram.com/foundit_sg/\"]"}12:T516,

KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the

Service Desk Lead