Gather and analyse business and regulatory requirements.
Define functional and non-functional requirements.
Own solution delivery from analysis to go-live.
Maintain requirements traceability.
Provide functional guidance and issue resolution.
Support testing, defect management, and implementation readiness.

Desired Skills and Experience

Responsibilities:

End-to-End Business Analyst Solution Ownership
Own solution outcomes across the full lifecycle, including business analysis, solution design, delivery support, testing, implementation, and post-go-live validation.
Maintain end-to-end requirements traceability, ensuring approved requirements are delivered as intended.
Act as the functional authority for assigned initiatives, providing clarity, decision support, and issue resolution throughout delivery
Business Analysis:

Lead structured analysis of business needs, operational processes, and regulatory obligations.
Translate complex business and compliance requirements into clear, complete, and testable functional and non-functional requirements, supported by high-quality, audit-ready documentation.
Ensure solutions align with personal data protection, security, auditability, compliance, responsible gambling controls and regulatory reporting requirements.
Facilitate stakeholder workshops and working sessions, independently or as part of a broader project team, to drive shared understanding and solution agreement.
COTS, Vendor & Tender Governance

Support Project Manager on COTS solution evaluation and selection, including gap analysis and compliance assessment.
Contribute to tender / RFP preparation, development of evaluation criteria, and vendor assessment activities.
Act as a key liaison with business users and vendors to ensure solutions meet contractual, regulatory, functional, and non-functional expectations.
Delivery, Testing & Implementation Assurance:

Support Project Managers in scope control, risk mitigation, delivery readiness, and operational readiness.
Ensure test strategies, test scenarios, and acceptance criteria comprehensively validate business, operational, and regulatory requirements.
Actively participate in testing activities, including SIT, UAT, and ORT, and manage defect triage and resolution prioritisation.
Support implementation, operational handover, and post-go-live validation to confirm solution effectiveness and compliance.
Required Qualifications:

Must have skills:

Solid end-to-end ownership mindset with accountability for delivery outcomes.
Minimum 5+ years experience as an IT Business Analyst or equivalent.
Proven experience working in regulated environments (e.g. gaming, financial services, government, or similar).
Demonstrated involvement across business process analysis, solution selection, vendor engagement, tender processes, testing, and implementation.
Advanced requirements engineering and documentation discipline.
Solid understanding of SDLC methodologies (Agile, Waterfall, or hybrid).
Effective stakeholder engagement across business, compliance, IT, and vendors.
High attention to detail, resilience, and accountability in audit-heavy environments.
Ability to work independently on assigned projects while collaborating effectively within multidisciplinary teams.
Nice to have:

Experience within Casino, Integrated Resorts, Gaming, Hospitality, or E-commerce systems is advantageous.
Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)
Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO).

Saraja Dornala EA License No.: 02C3423 Personnel Registration No.: R1330361

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Sr. Business analyst