Job Summary

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.

Mandatory Skill-set

Degree in Information Technology, Information Systems or Computer Science
At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management
Must have experience in IT System Operations & Maintenance (O&M)
Must have hands-on knowledge and application of ITIL framework
Proven team leadership and stakeholder management skills
Experience in managing SLAs, vendors, and service performance
Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability
Excellent organizational skills with a customer-focused and continuous improvement approach.

Desired Skill-set

SCRUM, ITIL and PMP certifications are an added advantage.

Responsibilities

Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture
Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards
Plan and manage preventive maintenance, system changes, service requests, and corrective activities
Maintain accurate IT asset tracking, documentation, and audit-ready records
Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality
Monitor SLAs and service performance, driving continuous improvement initiatives
Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Should you be interested in this career opportunity, please send in your updated resume to [HIDDEN TEXT] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

IT Service Delivery Manager