NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

As a Cyber Maintenance Infra Engineer, you will provide level 1.5 centralize technical support (Network, Cyber and Server) for all NCS clients.

What will you do

Participate in maintenance standby duty to cover 24x7 support on rotational basis pre-assigned by the team lead (L2)- a must
Ensure SLA Level is achieved every single fault case.
Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
Attend to daily call assignment when not in standby during office hours.
Perform weekend or after office hours duty though not on standby if required.
Attend to preventive maintenance not limited to hardware inventory.
Follow up case from opening till closure.
Update incident tickets properly and promptly.
Get certifications required to support key customers.
Work on new assignment by Ops manager
Basic Cisco and Alcatel switches/routers/wireless knowledge
Basic network troubleshooting skills on layer 2 and layer 3
Basic Network Security Knowledge
Basic Server Administration Knowledge

Qualifications

The ideal candidate should possess:

Good to have Cyber or Networking maintenance related experience
Proficiency in MS Office suites
Certification in CCNA, Checkpoint, Palo Alto, Fortinet or other security products are advantages
Comfortable with 24/7 support on rotation basis
Good communication skills and is able to work independently

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender's email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender's identity by contacting us at [HIDDEN TEXT].

EG Cyber / Network Maintenance Infra Engineer