Sales Consultant

Role Overview

The Sales Consultant is responsible for guiding customers through the full customer journey - from enquiry and product recommendation to post-sales support and coordination.

This role focuses on understanding customer needs, recommending suitable solutions, driving sales conversion, and ensuring customers receive a smooth and professional experience before and after installation.

The role plays a key part in customer satisfaction, revenue growth, and long-term brand trust within the company's home access and security solutions business.

Key Responsibilities

Customer Sales & Consultation

. Attend to walk-in customers and assigned customer enquiries professionally

. Understand customer needs and recommend suitable products confidently

. Explain product features, pricing, warranties, and installation requirements clearly

. Follow up on customer enquiries and quotations promptly

. Build positive customer relationships through professional consultation and responsive follow-up

. Upsell suitable accessories and complementary solutions where appropriate

. Achieve assigned sales targets and performance expectations

Sales Coordination & Processing

. Prepare quotations, invoices, and required sales documentation accurately

. Maintain accurate customer records and follow-ups using company systems and communication platforms

. Collect and verify customer information for installation coordination

. Coordinate closely with operations and customer service teams to ensure smooth job handover

. Minimize operational issues caused by incomplete or inaccurate sales information

After-Sales Support

. Handle customer after-sales enquiries and support requests professionally

. Coordinate with internal teams on warranty claims, servicing arrangements, troubleshooting support, and product guidance

. Follow up on unresolved customer matters to ensure proper resolution

. Escalate sensitive or unresolved cases appropriately when required

Showroom & Team Support

. Maintain showroom cleanliness and product display presentation

. Support company promotions, campaigns, and approved sales initiatives

. Participate in training, meetings, and internal improvement initiatives

. Keep updated on product knowledge and company processes

Ideal Candidate Traits

. Comfortable interacting with customers daily in a retail environment

. Able to multitask and stay organized in a fast-paced environment

. Responsive and disciplined in handling customer follow-ups and coordination

. Positive, responsible, and solution-oriented mindset

. Emotionally stable and able to handle customer situations professionally

. Willing to learn product knowledge, systems, and operational processes continuously

Requirements

. Minimum 1 year of sales, retail, or customer service experience preferred

. Strong communication and interpersonal skills

. Customer-oriented mindset with good problem-solving ability

. Comfortable using digital tools, messaging platforms, and basic sales systems

. Able to work independently and as part of a team

. Must be willing to work retail hours, weekends, and public holidays

. Product and system training will be provided

Working Hours

. Retail working hours: 11:00 AM - 8:00 PM

. Required to work weekends and public holidays based on roster

Salary Structure

. Basic salary + commission structure with performance-based incentives

. Expected gross monthly salary range: SGD $3,000 - $6,000 (subject to experience and performance)

. Strong performers with good sales and customer handling ability can achieve higher earnings through performance incentives

Sales Consultant - FULL TIME / PART TIME