The Network Operations Center (NOC) Engineer plays a vital role in ensuring the stability, performance, and security of our network and IT infrastructure. This role is responsible for real-time monitoring, troubleshooting, and providing technical support to ensure smooth operations and timely issue resolution.

Key Accountabilities:

Monitor network and system performance to detect and address anomalies or potential issues.
Respond to technical inquiries, troubleshoot network-related problems, and provide effective solutions.
Ensure compliance with operational standards and quality management processes.

Job Responsibilities & Duties:

Operate and monitor all systems, applications, network devices, and telecommunication lines.
Perform fault response, troubleshooting, and incident/problem management, ensuring timely escalation and resolution.
Execute user service requests in alignment with Quality Management System (QMS) standards.
Provide technical support during disaster recovery, contingency tests, maintenance activities, and system changes.
Assist with software installation and resolve network equipment issues.
Monitor environmental conditions of data center equipment (UPS, cooling systems, etc.).
Serve as Data Center Physical Security Controller, ensuring compliance with security protocols.
Track and manage usage of storage media, stationery, and related consumables.
Generate and maintain inventory logs and statistical reports.
Work on a 24x7 rotating shift schedule (12-hour shifts).
Perform any other duties assigned by management.

Education Requirements:

Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic.

Experience Requirements:

Basic knowledge of PC operations and computer networking.
Experience in a computer operations or IT support environment preferred.
Fresh diploma graduates are welcome to apply.
Skills Required:
Strong troubleshooting and problem-resolution skills.
Familiarity with both Windows and Linux operating systems (preferred).
Knowledge of ITIL Foundation processes (preferred).
Ability to work independently and in a collaborative team environment.

Allowances:

Shift Allowance: S$20 per night shift.
Transport Allowance: S$15 per night shift (paid together with shift allowance).

To apply, simply click the Apply button or send your updated profile to [HIDDEN TEXT]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Network Operations Center (NOC) Engineer (24x7 rotational schedule with 12-hour shifts)