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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

About The Role

Executive production leadership required. Builder mindset non-negotiable.

Salesforce is hiring a Senior Director, Agentic Builder Leader to lead one of our most strategic AI delivery organizations within the ASEAN Solutions team.

This is a hands-on leadership role for someone who can drive engineering excellence while operating at the executive level. This is not a traditional people manager, but a mission-critical multiplier on the agentic frontier.

You will lead and scale a multi-layered technical organization comprising Forward Deployed Engineers (Technical Builders), Deployment Strategists (Strategic Builders), and second-line technical leaders who together deploy Agentforce and Data 360 solutions inside complex enterprise customer environments. Your organization will include both individual contributors and people managers, requiring strong organizational leadership, talent development, and succession planning.

Together, these teams work alongside customers to co-build and deliver agentic AI solutions across one large enterprise account or multiple strategic engagements simultaneously. You'll set the engineering standards, unblock complex customer deployments, and scale the talent that's shipping production AI today.

The Builder Leadership Experience

Delivery Team Coordination: You own the capacity planning, talent acquisition, and staffing that ensures your cross-functional squads have the horsepower to deploy Agentforce and Data 360 at enterprise scale.
AI-Augmented Leadership: Your team ships solutions using a best-in-class suite of AI tools (Cursor, Claude, and Salesforce coding products like Vibes). You will foster an inclusive, high-energy, and psychologically safe engineering culture where builders iterate fast and continuously level up.
Direct Product Influence: You stand at the center of the product feedback loop. Partner directly with the Product and Engineering organizations on pilot programs and beta rollouts, turning raw field insights from high-stakes deployments into features on the Agentforce and Data 360 core roadmap.

What You'll Actually Be Building & Execution

Leadership & Team Excellence

Scale Elite Talent: Recruit, mentor, and develop the next wave of Technical and Strategic Builders. Drive technical excellence, structure career growth, and foster an environment where shipping high-quality, production-ready systems is the norm.
Maintain Operational Velocity: Monitor key delivery metrics, coach your teams on optimization, and run hard on complex customer escalations. You ensure your teams move from sketch to deployable in weeks, not months.

Technical Strategy & Authority

Ultimate Technical Authority: Serve as the final technical escalation point for your portfolio. Maintain deep architectural judgment across the Salesforce platform, advanced LLM techniques, data pipelines, and agentic orchestration.
Guide Enterprise Implementations: Unblock complex data readiness, tool integration, and multi-agent orchestration challenges. Step in directly to help your teams assess customer technical readiness, remove deployment barriers, and codify standardized, repeatable delivery methodologies.

Customer & Business Impact

Drive Agentic Adoption: Build and anchor strong executive-level relationships within your customer portfolio, ensuring flawless Agentforce and Data 360 activation, rollout, and sustained production value.
Accelerate Portfolio Performance: Operationally run your account portfolio with engineering rigor - monitoring health, delivery velocity, and core consumption metrics to accelerate progress toward customer business outcomes.
Cross-Functional Alignment: Partner lock-step with Services, Account Success, and Product teams to help enterprises activate and consume Agentforce and Data 360 quickly, moving customers from pilot to production at hyper-speed.

You're Our Builder Leader If...

You Have Proven Leadership: Possess 5+ years of senior leadership experience leading large-scale technical organizations through multiple layers of leadership. You have successfully hired, developed, and scaled both senior individual contributors and people managers while building high-performing engineering organizations.
You Bring Advanced Technical Depth: Deep architectural understanding of AI, LLMs, and the Salesforce ecosystem. You have hands-on experience with enterprise software implementation, data modeling, API integration, and AI deployments.
You Own the Agentforce & Data 360 Blueprint: You possess direct, hands-on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform. You don't just understand the tech stack - you know how to orchestrate it to unblock enterprise scale and drive immediate production value.
You Lead with an Enterprise Customer Focus: Strong background navigating high-touch customer strategies at a Global level, paired with exceptional executive-level communication and influence skills. You can hold your own in a room with customer CTOs and enterprise architects.
You Have a Ship-It Mindset: Exceptional problem-solving instincts, extreme resourcefulness, and a get-things-done demeanor. You thrive at the technical helm where code is being actively shipped, not just talking about it
Education: Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or an equivalent technical discipline is required This is a senior technical leadership role where a formal technical foundation supports effective coaching, architecture reviews, and customer engagement.

Nice-to-Haves

Hands-on experience building multi-agent systems, prompt engineering pipelines, or deterministic AI guardrails.
Familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and enterprise data pipelines.
Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud, or Agentforce Specialist).

Why Join Salesforce

As part of the ASEAN Solutions organization, you'll lead one of Salesforce's most strategic AI delivery teams at the forefront of Agentforce and Data 360 adoption. You'll help shape how enterprises transform with agentic AI while building and scaling a world-class technical organization that delivers measurable customer impact across the region.

If you're passionate about building exceptional teams, delivering production AI at enterprise scale, and helping define the future of AI-powered customer engagement, we'd love to hear from you.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Senior Director - Agentic Builder