KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 138 countries and territories with more than 276,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

At KPMG, our Customer team is at the forefront of innovation and excellence, driving impactful change for organisations worldwide. We collaborate with our colleagues within the Corporate Transformation division to deliver four key service pillars: CIO Advisory, Finance Transformation, Customer Transformation, and Org Transformation. These transformative pillars are supercharged by our Data & Analytics team, which turns raw data into actionable intelligence, and our Digital Village team, a hub of creativity where innovation and technology converge to deliver groundbreaking solutions.

We empower global clients across sectors, with a special emphasis on Financial Services, Public Sector and Healthcare & Life Sciences industries to make data-driven, customer-centric decisions that enhance customer satisfaction, loyalty, and business results. Our work revolves around designing and implementing strategies and technologies to deliver Total Experience (TX) – empowering organizations to create cohesive, outstanding experiences that resonate with their customers and drive value.

In addition to our core expertise, we are continuously exploring AI-driven solutions to help clients uncover deeper insights, deliver personalised experiences, and future-proof their customer strategies.

As an Intern in our Customer team, you will gain exposure in:

Customer Experience Strategy: We design, assess, recommend and implement customer experiences that deliver business value best on our expertise and best-in-class principles. This involves analyzing Voice of Customer and Voice of Business through collecting large volumes of customer data, uncovering actionable insights, and advising on industry-specific strategies.
CRM Implementation: We lead enterprise-wide transformations that bridge functional silos and drive large-scale digital initiatives. These projects focus on centralizing customer data and enhancing interactions to improve satisfaction, retention, and growth through personalized, data-driven engagement.
Marketing Strategy: We empower clients to unlock the full potential of their marketing investments. We develop strategic roadmaps and actionable recommendations to optimize operations, ensuring efficiency, innovation, and measurable ROI.

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Your Responsibilities Will Include

Work in client engagements related to customer experience strategy, CRM implementation and digital marketing
Contribute to data gathering, research and analysis to proposals and project deliverables
Work closely with the project team to analyze business processes and requirements and identify opportunities for improvement and streamlining
Support the consolidation, design, preparation, and analysis of reports and findings in a clear, logical and concise manner
Build and maintain strong relationships with client stakeholders while actively identifying opportunities to enhance and expand collaboration.

With Us You Will Get The Opportunity To

Be involved in a wide range of advisory projects across industries
Collaborate closely with senior stakeholders, experts both within KPMG and on the client-side
Engage with cross-functional teams within the Advisory department to support projects in other domains
Receive direct coaching from experienced team members and guidance from managers, enabling you to accelerate your learning and smoothly transition into your new role
Maintain up-to-date knowledge of trends and market information related to customer experience strategy and digital transformation
Support the business development efforts to grow our Customer practice together with Senior Management. These can include proposals or thought leadership/ white papers, etc.
Participate to practice development through in-house activities such as our Rec Club, Sports Teams or other initiatives to enhance our people's experience

The Ideal Candidate Should Possess The Following Attributes

Excellent academic background with at least a Bachelor's degree
Strong analytical and problem-solving skills with the ability to analyze data and breakdown and solve problems through quantitative and qualitative thinking and analysis
Excellent foundational skills including written and verbal communication skills (English), impactful client presence, compelling facilitation and presentation skills
Strong team spirit with excellent interpersonal skills to build strong relationships with colleagues and clients alike
Highly motivated individual with the ability to work independently in a fast-paced environment and adapt to changing priorities and projects
Demonstrate a commitment to learning and growth, with an expectation to regularly pursue certifications in Salesforce, Microsoft, and other relevant platforms as part of our project requirements
Show interest in latest technology developments such as AI or Data & Analytics
Prior experience in Management Consulting, Technology Consulting, Customer Experience / Marketing Strategy or IT is preferred
Native / Business fluency in English is a must, fluency in APAC language(s) will be valuable

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Advisory - Consulting, Customer Transformation | Off-Cycle Internship