Tembusu is looking for a driven and highly organised Relationship Manager to manage inbound financing leads generated from digital marketing campaigns and referral channels.

This role is focused on engaging prospective borrowers, understanding their financing needs, conducting diligent follow-ups, and coordinating financing solutions through both internal and external channels.

The ideal candidate is proactive, responsive, customer-oriented, and comfortable working in a fast-paced performance-driven environment.

Responsibilities

Respond promptly to inbound leads via phone calls and WhatsApp
Understand clients financing requirements and assess suitability
Conduct consistent follow-ups with leads to maximise conversion rates
Maintain accurate CRM records and follow-up updates
Escalate suitable cases to the internal sales team promptly
Liaise with external lenders and brokers for referral cases
Follow up consistently with external partners for updates on active cases
Update clients on application progress and required documentation
Manage and track active cases until closure
Build strong relationships with clients and financing partners

Requirements

Prior experience in telesales, financial services, banking, loans, insurance, or customer relationship management preferred
Strong communication and interpersonal skills
Comfortable speaking with clients over phone and WhatsApp
Strong follow-up discipline and organisational skills
Detail-oriented and responsive
Able to multitask and manage multiple leads concurrently
Familiarity with SME financing, property-backed loans, or business loans is advantageous
Experience using CRM systems is a plus

What We're Looking For

We are looking for someone who:

Is proactive and highly responsive
Enjoys speaking with clients and building relationships
Has excellent follow-up habits and persistence
Can work independently while coordinating effectively with a team
Is target-driven and motivated by performance incentives

Relationship Manager - SME Lending