Key responsibilities

Responsibilities vary according to organization but may include a combination of:

Project Management and Service Delivery Management
Familiar with IT Service Management and ITIL preferable in government
Excellent client management, interpersonal and communication skills.
Familiar with Singapore government projects and environment and obtain SG government security clearance to work on SG government projects.
CITPM certification is preferred.
Familiar with both waterfall and agile project methodologies is preferred.
Strong leadership and team management skills.
Delivering the project against the agreed Project Charter and to client satisfaction
Managing the project budget as stated in the approved Project Charter
Forecasting Estimates to Complete ETC Estimate at Completion EAC as well as the estimated completion date of the project
Managing the project risks issues and dependencies and corresponding action plans
Working together with the Offshore Project Manager where applicable to release the project obligations including all deliverable and the project targets and in accordance with the One Team model.
Producing the staffing plan specifying resources required and approving proposed resources.
Motivating team members on a continuous basis
Assessing team members performance against their objectives on a regular basis
Developing team members skills and empowerment
Providing team members with the support they need
Identification and negotiation of change requests
Ensuring overall delivery and quality of the project work
Managing any third parties involved in the delivery of the project.

Qualifications

Educated to degree level or equivalent.
CITPM or ITIL certification is desirable.

Relevant experience

Proven experience of effectively managing large-scale projects from brief through to delivery
Adept at building effective client relationships and working with several stakeholders to deliver targets.
Preferred knowledge areas in Government Commercial Cloud and Government Agencies Application Maintenance Services experiences
Have worked e2e through all the phases including Build and Run phases.
Experienced in a range of project management software including PRINCE2, Agile and Waterfall
Strong communication with excellent presentation, report writing and data analysis capabilities.
Ability to work under pressure, change direction when required and work on a range of client projects at the same time.
Experience of identifying business opportunities, building client relationships, and seeking new business

Service Delivery Manager