maintaining customer records, documenting technical support procedures, installing new software, upgrading systems, consulting with users, resolving technical issues, system reconfiguration, backing up client data

Pc Hardware, Servicenow, Basic Networking, Peripherals, Dns, DHCP, Microsoft 365, Vpn, Windows 10, Freshservice, Active Directory, Jira Service Management, ITSM ticketing tools, zendesk

It Technical Support, Networking, system usage, helpdesk service, Troubleshooting, Laptop Desktop email software, operations services, level 1 2 user support

networking hardware , Windows OS, Microsoft Office, Troubleshooting

network connectivity , Endpoint Security, Outlook, Operating Systems, Exchange Online, System Maintenance, Software Updates, Software Applications, Microsoft 365, Active Directory, Patching, OneDrive, Sharepoint, Teams, endpoint devices

ticketing systems , Servicenow, Printers, Mobile Devices, Dns, Jira, DHCP, Windows 10, Freshservice, hardware repairs, Microsoft Office O365, network concepts