JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise, delivering top professional and staffing solutions to clients and candidates. Our client, a luxury 5-star city-centre hotel in Singapore, seeks a Guest Relations Officer to enhance guest experiences, manage front office operations, and maximize room revenue through effective service and up-selling.

Responsibilities

Assist guests with check-in, check-out, and cashiering duties to ensure smooth and efficient front desk operations
Welcome guests warmly upon arrival, manage registration, and issue room keys according to hotel standards
Resolve guest requests and feedback promptly to maintain high satisfaction levels
Manage guests mail, messages, and phone calls courteously and efficiently
Maximize room revenue by up-selling and securing optimal rates for walk-in guests
Support and guide Guest Relations Assistants to maintain seamless Front Office operations
Maintain cleanliness and professional appearance of the Front Desk and surrounding areas
Enforce compliance with hotel policies, guest privacy, safety, and security procedures at all times
Adhere strictly to Credit Card Privacy (PCI) and Cash Float Standard Operating Procedures
Execute related duties or special projects assigned by the Front Office leadership team

Required competencies and certifications

Minimum GCE A Level or equivalent education
Minimum 2 years of hotel Front Office experience
Proficient in Windows, Internet Explorer, and Word applications
Technical knowledge of Front Office operations
Fluent in reading, writing, and speaking English

Preferred competencies and qualifications

University degree preferred
Knowledge of Opera, POS, or PMS systems advantageous
Strong interpersonal and communication skills demonstrated through guest interactions
Ability to work independently under pressure while maintaining teamwork and adapting to multicultural guest needs

EA Licence No.: 12C6207
JJ Consulting Services

Applicants are invited to send a MS Word resume to [HIDDEN TEXT] stating the position applied for, present and expected salaries, and earliest available date. Only shortlisted candidates will be notified.