Job Summary

We are looking for an Operations Support Engineer to support a GCP-based data analytics and reporting platform for Financial Markets, Trading, Risk, and Finance. The role focuses on production support, incident management, SQL troubleshooting, monitoring, automation, CI/CD, and platform reliability, while collaborating with global Agile teams and stakeholders.

Mandatory Skill-set

Minimum 3-4 years of hands-on experience in GCP / Google Cloud, including services such as BigQuery, GCS, Compute Engine, GKE, Cloud Monitoring, or Cloud Logging
Hands-on experience supporting GCP-based data analytics platforms
Strong SQL and data analysis skills
Experience in production/application support, incident and problem management
Hands-on experience with Grafana, Prometheus, ELK/Kibana, or similar observability tools
Experience with CI/CD, automation, and monitoring
Strong troubleshooting skills across performance, reliability, and data-quality issues
Strong communication and stakeholder management skills
Experience working in an Agile/Scrum environment
Strong knowledge of ITIL processes, with hands-on experience in Incident, Problem, and Change Management ITIL certification is a plus.

Desired Skill-set

Exposure to Financial Markets, Trading, Risk Management, or Banking is preferred
Strong team player with a positive, proactive, and collaborative attitude
Excellent communication and interpersonal skills with the ability to work with diverse teams.

Responsibilities

Provide production and application support for GCP-based data analytics platforms
Manage incidents, problem management, and root-cause analysis (RCA)
Monitor performance, reliability, and observability using ELK, Grafana, and Prometheus
Drive automation, CI/CD, and operational improvements
Troubleshoot SQL, application, performance, and data-quality issues
Support testing, releases, and production deployments
Collaborate with business, development, infrastructure, and cross-functional teams
Maintain runbooks, knowledge articles, and technical documentation
Participate in Agile/Scrum activities and global on-call/standby rotation.

Should you be interested in this career opportunity, please send in your updated resume to [HIDDEN TEXT] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Operations Support Engineer - GCP