Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Technical Support Engineer provides post-sales technical support and helps develop support strategies for new and existing products.

Responsibilities

Provide post-sales technical support and develop support strategies for new products.
Apply in-depth technical knowledge and product expertise to investigate and resolve escalated product issues.
Engage directly with customers when required and provide advanced internal support to Field Service Engineers, Remote Support Engineers, and customer contact centre personnel.
Develop and implement support plans, repair strategies, and production support plans for new product introductions.
Provide technical product and measurement consultation for presales opportunities.
Collaborate with Marketing, Sales, Technical Support, Quality Assurance, Manufacturing, and Product Development teams, as well as external customers, to ensure products meet feature, cost, supportability, reliability, and release-schedule requirements.
Prepare product and process documentation, user guides, and application notes.
Develop and deliver technical training to Keysight's technical support teams, including Field Service Engineers and Application Engineers.
Support technical marketing assignments with clearly defined objectives.
Analyse and resolve a broad range of technical problems of varying scope and complexity.

Qualifications

Bachelor's or Master's degree in Electrical and Electronic Engineering or an equivalent discipline.
2 to 4 years of relevant experience as a In-Circuit Test Engineer, or in a similar role.
Hands-on experience with in-circuit testing or boundary-scan testing systems.
Knowledge of manufacturing test processes and Boundary-Scan Description Language (BSDL).
Knowledge of one or more scripting languages is an added advantage.