About the role:

The Senior Operations Manager will oversee and ensure the effective operation of our properties. This role is key to maintaining a safe, functional, and efficient environment for shoppers and tenants. The Senior Manager will assist Managing Director to lead the operation teams, manage vendor relationships, and ensure compliance with health, safety and regulatory standards.

Responsibilities:

Provide strategic direction and leadership to all operations teams across the company's portfolio, including property management and site operations
Oversee day-to-day operations of all properties to ensure optimal performance, high service standards, and compliance with regulatory requirements
Review, improvise/develop and implement operational policies, SOPs, and best practices for efficient operations of company's properties
Drive operational efficiency and cost management initiatives, including budgeting, forecasting, and resource allocation without compromising on safety and quality
Monitor and analyse key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement
Lead, mentor, and develop operations teams
Oversee vendor and contractor management to ensure quality service delivery, cost competitiveness, and compliance with contractual obligations
Ensure all properties adhere to statutory regulations, safety standards, and company policies
Lead crisis management and business continuity planning across all sites
Support asset enhancement initiatives (AEIs), upgrading projects, and taking over of new properties from an operational perspective

Requirements:

Degree in Engineering (Electrical or Mechanical), Building, Facilities Management, or related fields
Strong M&E knowledge
15 years of experience in operations or facilities management, preferably in retail malls or commercial buildings
At least 5 to 8 years in a leadership role
Exhibit strong leadership, people management, communication and interpersonal skills
Able to work independently and to interact with people of all levels
Able to work within tight timelines, and is resourceful and systematic in resolving problems