We are looking for a reliable and detail-oriented Operations Support Executive to assist with the day-to-day operations of our projects and order management processes. The role involves managing sales and purchase orders, issuing delivery orders and invoices, and ensuring all project documentation is accurately maintained and up to date.

Key Responsibilities:

Order Processing:
. Receive and review customer orders for accuracy, completeness, and compliance with company policies.
. Enter orders into the ERP system ensuring all necessary details are captured.
. Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.
. Work closely with the finance department to confirm payment terms and ensure prompt invoicing
. Monitor order status, provide updates to project team, and escalate any issues as needed.
. Ensure timely procurement of required parts, components, or services for project completion.
Order Fulfillment Coordination:
. Track the status of orders from placement to delivery and ensure timely fulfillment.
. Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.
. Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.
Reporting & Documentation:
. Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint
. Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.
. Ensure that all paperwork is properly completed and filed for future reference and compliance.

Requirements:

Possess at least Diploma in any disciple.
Prior experience in operations support, order processing, or project coordination preferred.
Proficient in Microsoft Office
Sense of urgency
Ability to meet the deadline

Operation Executive