Key Responsibilities for DCN IP Network Engineer

1. Incident & Problem Management:

Own the end-to-end resolution of DCN network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.

2. Infrastructure Collaboration:

Collaborate with cross-functional infra tower teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.

3. Vendor Management:

Drive technical resolution by managing network vendor support teams (Huawei) for hardware/software issues, troubleshooting, and patching.

4. Critical Incident Response:

Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.

5. Technical Coordination:

Drive technical conference calls with support teams to accelerate problem identification and resolution.

6. Communication & Autonomy:

Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.

7. Process Compliance:

Strictly adhere to Customer and Huawei policies regarding change management, standard operating procedures (SOPs), and security standards.

8. Huawei Configuration:

Perform daily configuration, commissioning, and optimization of Huawei data communication devices (Routers/Switches/Firewalls) based on customer requirements.

9. Network Insight & Optimization:

Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.

10. Preventive Maintenance (PM):

Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.

11. Customer Relationship Management:

Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.

12. Team Collaboration:

Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs (Technical Directors/Teams) on complex problem resolutions.

13. High-Pressure Reliability:

Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs (Service Level Agreements).

This role requires a Diploma/Bachelor's in Engineering or Computer Science and in-depth knowledge of networking concepts (routing/switching, BGP, OSPF, VLANs, STP). Key requirements include hands-on experience in troubleshooting complex network issues, with preference for experience in VXLAN, Cisco ACI, SD-WAN, and Data Center technologies.

1. Requirements:

- Networking Fundamentals:

In-depth understanding of Routing, Switching, WLAN/LAN/WAN, STP, HSRP, ARP, VLANs, Inter-VLAN Routing, OSPF, and BGP.

- Troubleshooting:

Hands-on experience in troubleshooting complex network problems, including root cause analysis and incident resolution.

- Advanced Technologies:

Experience with advanced technologies such as VXLAN, Cisco ACI, VXLAN BGP eVPN, SDA, and SD-WAN is a distinct advantage.

- Data Center Focus:

Knowledge of Data Center network technologies.

- Soft Skills:

Strong logical thinking, analytical skills, and a willingness to learn.

2. Education:

Diploma or Bachelor's degree in Engineering, Computer Science, or equivalent IT field.

3. Preferred Qualifications:

- Cisco-based environments (Routers, Switches, WLCs).

- Network troubleshooting tools (e.g., Wireshark).

- Network Security basics (Firewalls, VPNs).

Working Hours : Day (subjected to if there are any urgent cases at night)

Work Location : Office

Reporting Line (e.g., Reports to Head of Network Team): Report to Wireless IP network manager

Contract Period : 24 Months