About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!

Role Overview

Role Title: Principal Product Manager (Travel Services)

Function: Product Management

Seniority Level: Mid-Senior level

Employment Type: Full time

Responsibilities:

Team Leadership & Management: Lead, mentor, and manage the travel service product team. Responsible for hiring, coaching, performance management, and career development to build a high-performing and innovative team.
Product Strategy & Innovation: Define and execute the product vision, strategy, and roadmap for the travel service portfolio. Drive product innovation by identifying new market opportunities and service models based on deep user and industry understanding.
Product Planning & Operation: Oversee the end-to-end product lifecycle, from ideation and requirements definition to launch and iteration. Develop and refine product operation strategies, using data and user feedback to optimize performance and achieve business goals.
Cross-Functional Cooperation: Act as a key leader in collaborating closely with cross-functional teams, including Engineering, Design, Operations, to ensure strategic alignment and efficient execution.
Project & Outcome Ownership: Take full ownership of the project timeline, quality, and the ultimate success of the products, ensuring delivery of a high-quality user experience and achievement of key business metrics.

Requirements:

Experience: 5+ years of product management experience in the internet industry. Experience in the travel sector, O2O, or complex service-oriented products is highly preferred.
Team Management: Proven experience in team management (at least 2 years), with a strong track record of building, leading, and developing successful product teams.
Cooperation Skills: Excellent cooperation, communication, and interpersonal skills, with a strong ability to lead and influence effectively across different departments.
Core Skills: Demonstrated excellence in both product innovation (creating new value) and product operations (optimizing existing value). Possess a data-driven mindset and keen insight into market trends.
General: Bachelor's degree or above. High level of responsibility, ownership, and resilience in a fast-paced environment.
Language: Good English communication skills are a plus.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.