Job Title

Wintel L2 Engineer (Windows, VMware, Active Directory, Cloud Support)

Experience

6–8 Years

Job Summary

The Wintel L2 Engineer will be responsible for supporting and maintaining Windows-based infrastructure, virtualization platforms, and hybrid/cloud environments. The role focuses on incident resolution, patching, system monitoring, and ensuring operational stability in line with ITIL best practices.

Key Responsibilities 1. Windows Server Administration

Manage and support Windows Servers (2012/2016/2019/2022)
Perform server provisioning, configuration, and patching activities
Troubleshoot OS-level issues, performance problems, and service failures
Conduct regular health checks and system monitoring

2. Active Directory (AD) Management

Perform user account management (creation, modification, deletion)
Manage Group Policies (GPO), DNS, DHCP activities
Handle AD-related service requests and basic troubleshooting
Support access management and security compliance tasks

3. VMware / Virtualization Support

Provide support for VMware environments (vSphere, ESXi, vCenter)
Perform VM provisioning, snapshot management, and cloning
Monitor VM performance and resolve virtualization issues
Assist in capacity management and resource optimization

4. Cloud & Infrastructure Support

Provide L2 support for cloud platforms (Azure/AWS) and hybrid environments
Assist with VM deployment, basic configurations, and monitoring
Work with L3 teams for complex cloud-related issues

5. Incident, Problem & Change Management

Handle L2 incidents, service requests, and escalation handling
Perform initial root cause analysis (RCA) for recurring issues
Participate in change implementation and maintenance activities
Ensure SLA adherence and proper ticket updates

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6. Monitoring & Reporting

Monitor infrastructure using enterprise tools
Track system performance, availability, and alerts
Maintain operational reports and compliance dashboards

7. Documentation & Continuous Improvement

Maintain SOPs, runbooks, and knowledge base articles
Support audit and compliance requirements
Identify automation and improvement opportunities

Required Skills

Strong experience in Windows Server administration
Hands-on with Active Directory (User mgmt, GPO, DNS, DHCP)
Good experience in VMware (vSphere, ESXi, vCenter)
Knowledge of Cloud (Azure / AWS – basic exposure)
Familiarity with ITIL processes (Incident, Change, Problem)
Exposure to monitoring and ticketing tools

Preferred Skills

Experience with patching tools (WSUS, SCCM, etc.)
Basic scripting knowledge (PowerShell)
Exposure to backup, DR, and security practices

Soft Skills

Strong troubleshooting and analytical mindset
Good communication and stakeholder handling
Ability to work in 24x7 support / shifts