Responsibilities
About the team
Governance and Experience is a global team aiming to build a safe and trustworthy platform for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Role
Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a SEA Governance Operational Risk Analyst role to support root cause analysis and problem resolution management for SEA region.

Responsibilities:
- Identify and assess gaps across the governance lifecycle, from policy development to enforcement, through case investigations and root cause analysis.
- Drive cross-functional collaboration to align on findings, share insights, and build consensus on needed improvements.
- Manage and track governance programs and action items, ensuring timely execution and strengthened control mechanisms across key domains.
- Monitor performance of key metrics and conduct deep dive analysis when necessary.
- Drive automation and AI initiatives to improve efficiency and accuracy across GNE operations.

Qualifications
Minimum Requirement(s)
- Bachelor's degree or higher in a relevant field.
- Professional experience in e-commerce governance, policy development, moderation operations, or related domains.
- Solid understanding of e-commerce compliance standards and internet governance, with strong business acumen and risk awareness.
- Intermediate data analysis skills (including working with datasets, and competency in Excel/ spreadsheets).
- Advanced data analysis capabilities, including proficiency in SQL and/or Python.
- Good oral and written communication skills, including the ability to propose complex solutions and explanations in writing.
- Japan language N1 qualification and fluency is required to work on Japan market escalations and documents.

Preferred Qualification(s)
- Experience in listing/content moderation, or BPO operations, ideally in a QA, Team Lead, or SOP development role.
- Experience in AI automation or prompt engineering to support operational efficiency and decision-making.
- Strong communication and coordination skills, with the ability to engage effectively across teams and stakeholders.
- Proven experience in project or program management, particularly in cross-functional and global environments.
- Demonstrated ability to apply analytical thinking and a programmatic approach to monitoring outcomes and driving improvements.
- Sound judgment and decision-making skills, especially in complex or ambiguous situations.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Operational Risk Analyst

Governance Operational Risk Analyst - TikTok Shop - (Japan Market)