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Key Responsibilities

Design, configure, maintain, and support Windows Server environments (2016, 2019, 2022).
Administer and optimize VMware virtualization environments (ESXi, vCenter).
Manage Pure Storage platforms ensuring performance, availability, and data integrity.
Monitor infrastructure health using EG Innovations (EG Enterprise) and ensure proactive incident response.
Maintain and administer Veritas NetBackup solutions for data protection and recovery.
Configure and manage WSUS (Windows Server Update Services) for patch management.
Support and manage core services such as DNS, DHCP, Active Directory, and Group Policies.
Participate in incident, problem, and change management processes in alignment with ITIL best practices.
Perform capacity planning, performance tuning, and system upgrades.
Perform system hardening based on CIS hardening standards
Ensure system security and compliance with organizational and regulatory requirements.
Collaborate with cross-functional teams to support project delivery and BAU operations.
Create and maintain comprehensive documentation, SOPs, and configuration standards.
Provide mentorship to junior team members and serve as an escalation point for complex technical issues.

Desirable Skills (Bonus)

Experience with Red Hat Enterprise Linux 9 (RHEL 9).
Exposure to hybrid cloud environments (e.g., Azure/AWS) is a plus.

Requirements

Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
5–8+ years of experience in a Wintel/Infrastructure engineering role.
Strong hands-on experience with Windows Server OS, VMware, and enterprise storage.
Familiarity with monitoring tools (eG, SolarWinds) and proficiency in automation tools and scripting (e.g., PowerShell, Python).
Deep understanding of ITIL principles and practical experience operating in an ITIL-aligned environment.
Proven experience managing enterprise backup (Commvault and Veritas NetBackup)
Strong problem-solving skills and the ability to work under pressure in a high-availability environment.
Excellent communication and documentation skills.

Certifications (Preferred But Not Mandatory)

Microsoft Certified: Windows Server Hybrid Administrator Associate
VMware Certified Professional (VCP)
ITIL Foundation Certification
Veritas NetBackup Certification
Red Hat Certified System Administrator (RHCSA) – bonus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Sr Operation Mgmt Specialist