Training Specialist, Retail Insurance Channels / Central / Contract

SUMMARY
Executing training strategies to drive awareness, acquisition, and sales conversion across organisation's Singapore partner channels, for training you will be creating high-impact training materials and execute with partners to boost offer rates, instill product knowledge in partner frontliners.

Responsibilities
- Design and deliver localized training programs and materials(onboarding, product knowledge, selling skills, customer engagement), training execution (classroom/in-store, virtual/online, and blended formats) using presentations, videos, sales aids, and LMS incorporating role-playing, interactive exercises, and hands-on practice for frontline/partner staff.

- Manage the development, delivery, and evaluation of a comprehensive learning and development strategy that enhances staff capabilities and aligns business objectives.

- Collaborate with regional training managers, design teams, and external agencies to develop engaging training materials, tailored marketing collateral (including copywriting for device protection products), and sales scripts/aids that make pitches easy to remember and highly impactful.

- Arrange regular store visits to build relationships with the sales force and business partners, conduct field coaching, and drive business growth.

Key competencies:
Impactful

Has a clear understanding of team's objectives and aligns efforts to these
Empowered to be quick to act and take steps to address issues or opportunities
Takes accountability and self-motivated to deliver results

Customer Focus

Understands the importance of customer feedback and appreciates their points of view
Focused on simplifying and improving customer journeys, leveraging automation and insights
Uses customer and performance data to guide decisions and solution design.

Creative

Looks for new ways to solve problems and execute in ways that add value across customer experience and training
Experiments with new trends and innovations and is an early adopter where they can benefit team

Communication

Communicates clearly and actively listens to others
Keeps relevant people accurately informed and up to date of both positive and potentially negative information

Collaborative &Inclusive

Build trust and work effectively across diverse teams, partners, and cultures
Listens to and respects differing perspectives to co-create mutually beneficial outcomes

Requirements:

- Copywriting, presentation, and facilitation skills with proven ability to engage diverse audiences

- Sharp analytical skills and ability to use campaign and training data to drive optimizations

- Skilled in using Excel and PowerPoint to crunch numbers and develop plans from analysis

- Experience working in fast-paced environment of ecommerce business, digital, or retail marketing

- Knowledge or adaptability in using digital tools such Articulate 360, Microsoft Office, AI Tools, etc.

- Willingness to travel for store visits and training delivery - (transport reimbursed)

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Kang Abelene Marianne
EA License No.: 02C3423 | Personnel Reg No.: R2089914

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