Description

As a leader of our Asia Pacific (APAC) expat and high-end medical benefits business you will be responsible for developing and managing services for risk and health coverages for global/regional mobile populations, key local nationals and senior level staff of companies based in the region. This will include being part of our Center of Excellence (COE) for Asia Pacific. The role will ensure clear lines of engagement across the geography including the sharing of knowledge, consistent go to market strategy (internal and external) and responsibility for management of expatriate vendor relationships in the region.

The role will focus on continuing to maximize revenue growth in this segment as well as improving operating processes in Asia, which should include utilizing our technology platforms for improved member experience and administrative efficiency.

Key Features

Regional subject matter expert for expat/international and high end medical benefits with oversight of all solutions and services in the region
Responsible for the P/L of Expat and High End Medical Solutions portfolio, continuing to grow WTW revenue by managing and driving sales and client development in this high growth area
Leading client sales in the subject matter area for the region – leveraging existing Health & Benefits (H&B) and Integrated Global Services (IGS) client relationships while pro-actively engaging with Lead Relationship Managers and Account Directors for specific client relationships
Act as Matrix Manager of resources dedicated to expat, international or high end medical benefits, both at the regional or local level
Developing and expanding the number of subject matter experts in this area, within APAC
Implementing an efficient and effective delivery structure for this subject matter area by working with local countries colleagues and shared service centre, including but not limited to starting and maintain an effective centralised delivery mechanism aligned with the COE model
Integrating technology into our solution to produce an improved employee experience and streamlining of our administration
Assisting with development and publishing of new research in this subject matter area
Develop new or refined client solutions in the region, including facilities, packaged solutions, and integrating with other WTW service lines where possible. Partnering with regional H&B and IGS business leaders to customize service proposition as needed by geography and business segment while aligning with local sales and marketing strategies.
Ensure common delivery processes and excellence is maintained for all clients handled by the COE in APAC
Driving brand awareness through participation in client events and industry forums
Lead / support RFP responses across the region
Own a personal sales target to achieve along with overall regional sales and growth target.

Qualifications

The Requirements

10+ years sales across health and risk benefits experience in expat and mobile benefits
Demonstrated ability to lead, influence and bring people together within a matrix structure
Knowledge of and significant experience working with insurance vendors within expat /high end benefit space
Knowledge of insurance vendor structures and processes
Ability to work both independently and with client teams, including virtual COE's with members in different geographic locations
Strong organizational and reporting abilities and flexibility to work in a performance driven environment managing multiple project priorities
Excellent problem solving and analytical skills a must for this job
Diligence in identifying, following up and resolving issues
Bachelor's degree or equivalent
Applicable insurance license(s)
Ability to travel as required
Multilingual candidates preferred (English required, Mandarin & Japanese appreciated)

What can we offer you

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance and flexible benefits including dental cover, additional life assurance, and many other options and Corporate deals. We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.

WTW is an equal opportunity employer.

Director, Expatriate Benefits and High-end medical solutions, Asia Pacific