Introduction

You are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities

Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities.
Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality.
Investigate quality issues such as mis-shipments, damages, delays, and non-conformances, lead root cause analysis and corrective action planning.
Collaborate with warehouse, operations, and customer service teams to address quality-related concerns.
Maintain accurate records of inspections, audits, incidents, and improvement actions.
Monitor compliance with internal SOPs, customer requirements, and relevant regulations.
Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows.
Support the onboarding and training of operations teams on quality standards and procedures.
Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement

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Qualifications

Qualification/Educations:

Diploma or Degree in Logistics, Supply Chain Management, Quality Management, or related field.
2+ years of experience in logistics operations or quality assurance, preferably in a 3PL or warehouse environment.
Strong understanding of logistics processes, warehousing, and transportation flows.
Experience with ISO 9001 or other quality systems.
Knowledge of lean principles or Six Sigma is a plus.
Familiarity with QA methodologies, audits, and root cause analysis (e.g., 5 Whys, Fishbone diagram).
Proficient in MS Office and warehouse management systems (WMS).
Excellent attention to detail, problem-solving skills, and communication abilities.
Ability to work independently and collaboratively across functions.
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Executive - Contract Logistics/SCM, Quality (Changi Alps)