We are seeking a motivated and tech-savvy intern to support the Travel Operations & Delivery team in driving project execution, operational improvements, partner launch activities, and AI-enabled productivity initiatives. This role provides hands-on exposure to project management, business analysis, data analysis, market research, and digital transformation within a dynamic insurance environment.

Your Role

Project Support & Coordination

Support project planning, execution, and tracking across business and enhancement initiatives.
Monitor project milestones, deliverables, dependencies, risks, and action items to ensure timely follow-up.
Coordinate with internal stakeholders and external partners to track progress and maintain project momentum.
Assist in preparing project status updates, governance materials, meeting notes, and presentation decks.

AI & Productivity Enablement

Leverage AI tools to automate repetitive tasks, including meeting summaries, documentation, reporting, and presentation preparation.
Identify opportunities to streamline current ways of working through AI-enabled workflows and productivity tools.
Develop simple, reusable process guides or workflow documentation to help the team sustain benefits beyond the transition period.
Support the preparation of concise summaries, action trackers, reports, and presentation materials using AI-assisted methods.

Data Analysis, Market Research & Benchmarking

Assist with data analysis to support enhancement initiatives, operational decision-making, and performance monitoring.
Conduct market research and competitor benchmarking to identify trends, best practices, and potential improvement areas.
Prepare insights and findings in a clear, structured format for management and project stakeholders.
Support the creation of dashboards, trackers, comparison tables, and reporting materials where required.

Partner Launch & Implementation Support

Support launch activities with partners, including coordination of timelines, action items, readiness checks, and documentation.
Track key milestones and follow up on open items to support timely delivery of partner-related initiatives.
Assist with operational readiness activities and ensure relevant project documentation is accurate and up to date.

Learning Opportunities

Business analysis, process improvement, and operational transformation
Practical application of AI tools in business operations
Travel insurance operations and partner implementation activities

Requirements & Qualifications

Currently pursuing or recently completed a Diploma or Degree in Business, Information Systems, Data Analytics, Computer Science, Engineering, Finance, or a related discipline.
Strong interest in project management, business operations, digital transformation, and AI technologies.
Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
Familiarity with AI tools such as Microsoft Copilot, ChatGPT, Power BI, or similar platforms is an advantage.
Strong analytical, problem-solving, communication, and organizational skills.
Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.

Why Join Us

You'll be part of a team that's actively shaping how AI is applied at one of the world's leading insurers. You'll get real ownership of meaningful initiatives, exposure to senior stakeholders, and the chance to work on production-grade AI agents.

AI & Business Transformation Intern