Job Description :

Make control frameworks simpler, stronger, and easier to run. You'll join a team that helps operations teams manage risk, meet regulatory expectations, and deliver better outcomes through clear governance and practical controls. We'll support your growth as you build project, stakeholder management, and automation skills. If you enjoy solving messy process problems and turning them into repeatable, measurable improvements, you'll thrive here. Your work will directly improve how teams manage issues, track actions, and evidence control effectiveness.

As an Analyst within Operations Control Management team, you support the oversight and continuous improvement of the operations control environment. You'll help identify operational risks, document and enhance controls, and track issues through governance forums and stakeholder routines. You'll partner closely with operations, technology, finance, compliance, and business stakeholders to deliver process improvement initiatives. You'll work in a fast-paced environment where clear communication, attention to detail, and strong follow-through matter. You'll help the team improve efficiency through automation and smarter reporting.

Our team operates as a first line risk and control function embedded with operations, focused on practical, well-evidenced controls and strong day-to-day governance. You'll collaborate across functions and geographies, contributing to consistent control practices and continuous improvement.

Job responsibilities

Drive process improvement initiatives that increase efficiency and reduce redundancy
Build and maintain governance materials for control forums, including status updates, metrics, and action tracking
Automate recurring reporting and documentation where feasible to improve accuracy and timeliness
Partner with cross-functional stakeholders to plan, coordinate, and deliver assigned improvement activities
Track operational risks and issues, including progress against remediation actions and due dates
Support project execution by coordinating meetings, documenting decisions, and maintaining deliverable trackers
Prepare clear, stakeholder-ready summaries and presentations for leadership and governance routines
Contribute to cross-business control initiatives by supporting planning, execution, and progress reporting
Promote consistent, well-documented processes and controls aligned to applicable laws, rules, and regulations

Required qualifications, capabilities, and skills

Bachelor's degree in Finance, Accounting, or related disciplines
Open to fresh graduates
Demonstrated ability to manage multiple tasks and deadlines in a fast-paced environment
Strong stakeholder management skills, including working across operations, technology, finance, compliance, and business partners
Excellent written and verbal communication skills, including creating clear updates and meeting materials
Proficiency in Microsoft Excel, including pivot tables and advanced functions
Strong attention to detail and a structured approach to tracking risks, issues, and actions

Preferred qualifications, capabilities, and skills

Prior experience in financial services or bank operations environment will be beneficial
Experience supporting risk, controls, governance, or operational excellence initiatives
Experience with automation or analytics tools (e.g., Alteryx, Tableau, UiPath)
Experience preparing materials for risk/control committees or governance forums
Experience simplifying end-to-end processes and documenting controls and procedures

Operations Control Management - Analyst